Altimo Fridge Freezer Repair Service in Custom House

Professional Fridge Freezer Repair Service

Skilled engineers restoring cooling performance fast across London

Altimo Fridge Freezer Repair Service in Custom House

Altimo Fridge Freezer Repair Service in Custom House
Update Mar 10, 2026

Welcome to Altimo, your trusted brand for high-quality fridge freezers, proudly brought to you by Alpha Appliances. Based in Custom House, we are dedicated to ensuring that your kitchen appliances are not just functional but also an integral part of your home. Our fridge freezers combine modern technology with sleek design, providing you with the ultimate convenience in food storage.

At Alpha Appliances, we understand that a fridge freezer is more than just an appliance; it’s a vital part of your daily life. That's why we offer a range of models that cater to various needs and preferences. Our Altimo fridge freezers are designed with energy efficiency in mind, helping you to reduce your carbon footprint while keeping your groceries fresh.

Our fridge freezers come with an array of features, including:

  • Advanced cooling technology for optimum temperature control.
  • Frost-free operation to eliminate the need for manual defrosting.
  • Adjustable shelving and storage options for maximum flexibility.
  • LED lighting for improved visibility of your food items.
  • Smart temperature controls for enhanced energy efficiency.

In the event that you experience any issues with your Altimo fridge freezer, we’re here to assist you. Common faults that might arise include error codes such as E1, which indicates a sensor issue, or E2, which often points to a temperature problem. Our dedicated team at Alpha Appliances is equipped to handle these concerns promptly and efficiently, ensuring your appliance is back in optimal working condition.

When it comes to servicing your fridge freezer, we believe in making the process as easy as possible. That’s why we offer an online booking system with live diary slots, allowing you to schedule a repair or service at your convenience. No need to call us; simply visit our website, select a time that suits you, and we’ll take care of the rest. This approach ensures that you can manage your time effectively while we take care of your appliance needs.

Our skilled technicians are trained to work with all models of Altimo fridge freezers and are familiar with the common issues that can arise. Whether it's an error code flashing on your display or a strange noise coming from your appliance, you can rely on our team to diagnose and fix the problem with minimal disruption to your day-to-day life.

We take pride in our exceptional customer service and strive to provide an experience that leaves you completely satisfied. Our commitment to quality extends beyond the appliances we sell; it encompasses the entire service experience. With Alpha Appliances, you can expect professionalism, reliability, and expertise at every step.

Furthermore, regular maintenance is crucial to ensuring the longevity of your fridge freezer. We recommend scheduling periodic checks to keep your appliance running efficiently and to prevent any potential issues from escalating. Our online booking system makes it easy to arrange these appointments, so you can enjoy peace of mind knowing that your appliance is in good hands.

In summary, choosing an Altimo fridge freezer from Alpha Appliances means investing in a reliable, stylish, and functional kitchen companion. Our team in Custom House is here to support you with any questions or concerns you may have, ensuring that you enjoy the full benefits of your appliance. Remember to book your service online for a hassle-free experience that fits your busy lifestyle.

Thank you for considering Alpha Appliances and Altimo as your go-to choice for fridge freezers. We look forward to serving you and helping you maintain the quality of your kitchen appliances for years to come.

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Trusted Experts for Fridge Freezer Repairs

Whether it’s temperature issues, leaks or electrical faults, our team delivers quick, reliable repairs for all major brands.

Temperature Fluctuations

The fridge or freezer compartment isn’t holding a stable temperature, risking food spoilage and increased running costs.

Severity:

Freezer Over-Icing

Heavy ice build-up in the freezer compartment, reducing airflow and storage space.

Severity:

Fridge Too Warm

The fridge section warms up while the freezer appears fine, often linked to airflow blockages or fan faults.

Severity:

Water or Ice Leaks

Water pooling inside the fridge, under the drawers or on the floor, usually due to blocked drainage or defrost issues.

Severity:

Loud or Unusual Noises

Buzzing, vibrating or clicking sounds that point towards a faulty fan, compressor or motor.

Severity:

Complete Loss of Cooling

Both compartments stop cooling entirely, requiring immediate diagnosis to prevent food loss.

Severity:

Our 4-Step Repair Process

A timeline that is clear, so there are no surprises

  1. 1

    Initial Diagnosis

    Initial inspection and diagnostics - The engineer checks both compartments, tests airflow, inspects fans, sensors and drainage, and runs electrical safety checks to identify the fault.

    Estimated time:10-30 minutes

  2. 2

    Professional Repair

    Transparent quote and approval - Once the issue is identified, if parts are needed in our engineer's van stock, we provide a clear price and discuss repair options before any work begins.

    Estimated time:5-10 minutes

  3. 3

    Quality Testing

    Repair or replacement of faulty components - We carry out the repair immediately where possible, replacing sensors, fans or other parts as required. If parts need ordering, we'll reach out to confirm everything before scheduing a quick return visit.

    Estimated time:20-60 minutes

  4. 4

    Warranty & Follow-up

    Full testing and handover - After the repair we test temperature control, ensure correct airflow, clear any remaining frost or water and tidy the work area. We then confirm the appliance is working properly and send a full report to you via email.

    Follow-up:5-10 minutes

Before & After

Whether it’s temperature issues, leaks or electrical faults, our team delivers quick, reliable repairs for all major brands.

BEFORE
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AFTER
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Case 1

Our Warranty Protection

We stand behind our work with industry-leading warranty coverage

Labour Warranty

  • 90-Day Standard Coverage

    All standard repairs include 90 days of labour warranty coverage.

  • Transferable

    Our labour warranty stays with the appliance even if you move or sell your home.

Parts Warranty

  • 90-Day Standard Parts

    All standard replacement parts are covered for 90 days against defects.

  • 6-Months OEM Parts

    Premium OEM parts come with manufacturer's warranty up to 6 Months.

  • Easy Claims Process

    Simple, hassle-free warranty claims with priority scheduling for warranty service.

What's Covered & What's Not

Covered

  • Defective parts
  • Workmanship issues
  • Recurring same problem
  • Installation errors
  • Calibration issues

Not Covered

  • Physical damage
  • Improper use
  • Power surges
  • New/different issues
  • Unauthorised repairs

How to Make a Warranty Claim

  1. 1Call our service line at 0208 050 4768
  2. 2Provide your service order number
  3. 3Describe the recurring issue
  4. 4We'll schedule priority warranty service

What Our Customers Say

Real feedback about our Fridge Freezer Repair Service

Jennifer Wilson

Jennifer Wilson

“I was so impressed with the service I received. The technician arrived on time, quickly diagnosed my refrigerator's cooling issue, and had it fixed within an hour.”

Service: Cooling System Repair • May 28, 2025
Michael Thompson

Michael Thompson

“Ice maker stopped working—tech fixed it and saved me hundreds. Honest pricing.”

Service: Ice Maker Repair • Apr 15, 2025
Sophia Rodriguez

Sophia Rodriguez

“Another company failed twice—this team fixed it permanently. Great follow-up.”

Service: Water Leak Repair • Jun 3, 2025
Robert Johnson

Robert Johnson

“Sunday emergency—arrived in 2 hours. Premium but worth it.”

Service: Emergency Repair • May 10, 2025
Jennifer Wilson

Jennifer Wilson

“I was so impressed with the service I received. The technician arrived on time, quickly diagnosed my refrigerator's cooling issue, and had it fixed within an hour.”

Service: Cooling System Repair • May 28, 2025
Michael Thompson

Michael Thompson

“Ice maker stopped working—tech fixed it and saved me hundreds. Honest pricing.”

Service: Ice Maker Repair • Apr 15, 2025
Sophia Rodriguez

Sophia Rodriguez

“Another company failed twice—this team fixed it permanently. Great follow-up.”

Service: Water Leak Repair • Jun 3, 2025
Robert Johnson

Robert Johnson

“Sunday emergency—arrived in 2 hours. Premium but worth it.”

Service: Emergency Repair • May 10, 2025

Ready to Get Your Fridge Freezer Fixed?

Our expert technicians are ready to diagnose and repair your Fridge Freezer quickly and efficiently. Schedule your service today and enjoy the peace of mind that comes with our guaranteed repairs.

Same-day service available
All repairs guaranteed
4.9/5 customer satisfaction